Maggie Ungerboeck
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Total activity98
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Last activity
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Activity overview
Latest activity by Maggie Ungerboeck-
Maggie Ungerboeck commented,
That's great news Kasper! Thanks for the update!
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Maggie Ungerboeck created a post,
Assign Community Posts to Agents/Light Agents
We have 2 community managers who subscribe to every community topic and get an email every time a new post is made. We then take those posts and put them into Microsoft Planner and assign them to t...
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Maggie Ungerboeck commented,
Hi All, Wanted to add our use case to this thread as this would be a huge benefit in organizing our forums. I realize merging/combining posts is difficult because of the comment threads and history...
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Maggie Ungerboeck commented,
Hi All, Wanted to add my use case to this request as tagging posts would be a huge benefit to our organization. We'd use it for two purposes: To help in searching. A post may be about credit cards...
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Maggie Ungerboeck commented,
Hi Carlo, This thread and the link Brett points to may be helpful in removing the empty phrase: https://support.zendesk.com/hc/en-us/community/posts/360029294774-Flexible-hierarchy Hope that helps!...
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Maggie Ungerboeck commented,
Hi Erik, You aren't the only one that has this same problem - we have it too. We use the same workaround that you do. Interested to see if anyone else has been able to find a better solution. Thank...
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Maggie Ungerboeck commented,
Hi Akshay, This looks like a problem that crops up when you start using subsections. Here are some articles that may help with this: https://support.zendesk.com/hc/en-us/articles/360021269734 (see ...
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Maggie Ungerboeck commented,
Hi Heather, For information coming from different sources, we use Zendesk to either go in and flag articles with the Knowledge Capture App or to create at ticket that an article needs to be reviewe...
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Maggie Ungerboeck commented,
Hi Lou, We still get negative feedback on some of the translations but we do have specific industry terminology that does make it difficult to use machine translations. We are trying to just make d...
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Maggie Ungerboeck commented,
Hi Lou, There is code that you can insert into your page that shows the Google Translate bar at the top of the page so you can select the language for the page and it translates the text on the pag...