Vincent Dollet
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Last activity
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Activity overview
Latest activity by Vincent Dollet-
Vincent Dollet commented,
Hi @..., all, apologies for the belated reply on this thread. As mentioned by @..., "bookmarks" allow you to set default values for each filters. Can you please confirm they are addressing your nee...
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Vincent Dollet commented,
Hi @..., I understand the importance of this dataset. This is unfortunately a large and complex project which spans across multiple products. It will take some time before we can get the data and m...
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Vincent Dollet commented,
Dear all, Apologies for the belated update on this thread. We do understand the importance to enable you to report on agent status & activity across all products (Support, Talk and Chat). We are l...
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Vincent Dollet commented,
Official comment Dear all, Thank you for your feedback. We have released two new analytics functions, which will make it simpler for you and your teams to report on your tags: INCLUDES_ANY([Ticket tags], "tag1", "...
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Vincent Dollet commented,
Hi Melody, all, On the Guide side, Team Publishing reporting is planned in 2020. We're also working on the scope and timeline for Knowledge Base & Community reporting, and are planning to share mor...
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Vincent Dollet commented,
Hi Kerry, Thanks for reaching out. Just to be sure, can you please confirm you are interested in pulling a list with: Ticket ID SLA Policy Name SLA status (breached vs achieved) across all metrics...
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Vincent Dollet commented,
Hi Reshma, Thank you for your feedback. We currently do not have any short-term plans to extract / expose ticket description & comments. With that said, we are looking at making easier for you to o...
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Vincent Dollet commented,
Hi there, Thanks for your feedback. Fyi, we are in the process of changing the navigation: Clicking on a published dashboard without any pending changes will open the dashboard in "view" mode Clic...
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Vincent Dollet commented,
Hi Candace, Thank you for reaching out. As part of Explore EAP, we currently enable reporting for the following Guide functionality: Knowledge Capture, which aims at helping you understand how con...
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Vincent Dollet commented,
Hi Antonio, Thank you for feedback. We have been discussing the possibility to help you analyse your macro usage. Here are some of the use cases we are considering: - identify what macro(s) were us...