Justin Knight

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Require Attachment based on Certain Form Conditions

+1 we also have this a high value enhancement on our list

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• Justin Knight
• Created November 13, 2023 21:03
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Using Microsoft Teams in side conversations

+1 for Direct Messaging

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• Justin Knight
• Created October 13, 2023 13:58
• 1 vote

1. Agent guide
2. Ticket automation and collaboration
3. Using Microsoft Teams in side conversations

I agree, we need the feature of Teams chat directly with an Associate also on Teams.

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• Justin Knight
• Created June 16, 2023 19:47
• 3 votes