Patrick Lemmer

Hi there,

we are using the contact form through the web widget on our contact page. That means users need to first open the widget in order to see the button which opens the contact form. 

We would like to embed our contact form directly on the contact page. Meaning, the user opens our contact page and sees the contact form already open, ready to receive input. For now, we only need this in German, but there might be the need to also create forms for different languages on our other dedicated language URL's.

Since we are currently using SLA's within our contact form, the use of SLA's through the new contact form needs to be ensured as well.

Is there a way to do that?

Any help is appreciated.

I scrolled through this thread, since we would really need this feature. I can also see that the feature is planned. But can anyone at least say whether it is worth waiting for it or if it makes more sense to find an alternative. I mean it has now been 8 years of waiting...

What I also don´t understand is that this workaround https://support.zendesk.com/hc/en-us/articles/224924108-Displaying-an-article-or-section-in-multiple-sections-or-categories was available years ago. It surely can't be too difficult to implement something like it into the product.