Kelsa Henry
-
Total activity30
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes1
-
Subscriptions15
Activity overview
Latest activity by Kelsa Henry-
Kelsa Henry commented,
Totally echo the sentiments of Henry Domis No timelines for months later...I'll await the update.
-
Kelsa Henry commented,
Hi All, For me,1) there are way too many hoops and loops just to update an agents role or add chat to their profile. That's frustrating to have 4 tabs open for just 1 update, all of this should be ...
-
Kelsa Henry commented,
Hi Hervin, Is there any plans in the pipeline to get more governance on restrictions. example - restricting certain forms and brands from being displayed. In as much as triggers auto assign, we see...
-
Kelsa Henry commented,
Hi Clay, I thought I should also put this feedback on this dataset here on your radar as the product manager.I'm glad that this data set is finally rolled out. My concern is however the number of f...
-
Kelsa Henry commented,
Hi Brandon, Thanks for this great tip however, can I get the same structure for views. My account has 4 pages of Views. (1.5K agents) If 1 page has 100 views (no easy way to tell apart from manual...
-
Kelsa Henry commented,
Just as a work around, I found using the Customer List in ZD was super easy to view and export all my agents according to Organizations. The only limitation is you are not able to tell if Chat is e...
-
Kelsa Henry commented,
Yes, Agreeing here. Hello Ewa, can you share the steps for Explore please? I'd be super grateful.
-
Kelsa Henry commented,
Team, Any update on this? Would be great to hear some good news on this thread. regards.
-
Kelsa Henry commented,
Hi All, We definitely need the feature to be able to customise "IDLE" time in the chat trigger conditions. Presently it is hard coded to (IDLE - which is 2-3minutes) and that is a long wait time...
-
Kelsa Henry commented,
Hey @Andreas, Like Sachin, I would like an updated version to the post since the UI has changed so much. Not seeing the option to add a public reply under Actions and would love to implement this ...