Kelsa Henry

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Totally echo the sentiments of Henry Domis No timelines for months later...I'll await the update.

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• Kelsa Henry
• Created May 12, 2022 13:25
• 1 vote

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hi All, For me,1) there are way too many hoops and loops just to update an agents role or add chat to their profile. That's frustrating to have 4 tabs open for just 1 update, all of this should be ...

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• Kelsa Henry
• Created March 08, 2022 22:51
• 1 vote

1. Support
2. ...
3. Ticket customization
4. Setting up contextual workspaces

Hi Hervin, Is there any plans in the pipeline to get more governance on restrictions. example - restricting certain forms and brands from being displayed. In as much as triggers auto assign, we see...

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• Kelsa Henry
• Created January 19, 2022 18:39
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi Clay, I thought I should also put this feedback on this dataset here on your radar as the product manager.I'm glad that this data set is finally rolled out. My concern is however the number of f...

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• Kelsa Henry
• Created January 15, 2022 01:37
• 2 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: Keep Yourself SANE By Organizing Your Triggers

Hi Brandon,  Thanks for this great tip however, can I get the same structure for views. My account has 4 pages of Views. (1.5K agents) If 1 page has 100 views (no easy way to tell apart from manual...

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• Kelsa Henry
• Created November 15, 2021 17:33
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

In agreement with my fellow users,  to say that the logic "On your given example, the sum between 10 (positive) and 10 (negative) is 0" - makes absolutely no sense. This is purely mathematically or...

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• Kelsa Henry
• Created October 12, 2021 20:23
• 1 vote

1. Community
2. Feedback - Admin Center
3. new Team members page

Hi Tom, Date Created is very useful to us as it relates to license management. With that functionality, we are able to gauge how many additional licenses were consumed in a particular period. We al...

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• Kelsa Henry
• Created September 13, 2021 15:03
• 3 votes

1. Community
2. Feedback - Admin Center
3. new Team members page

Absolutely agree!Can you show what Group(s) they below to?For Chat - can we see what department(s) the agent below to.What date were the users created? Overall, If we can have a list of column head...

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• Kelsa Henry
• Created September 09, 2021 14:23
• 6 votes

1. Chat
2. ...
3. General questions about live chat
4. What is the difference between dropped chats and missed chats?

Hi Igor, I fervently support your point. The lack of proper "drop chat metric" in Zendesk has forced us to go the extensive route of data mining in order to understand the nature of this issue. fro...

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• Kelsa Henry
• Created August 04, 2021 19:43
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Export Agents as CSV

Just as a work around, I found using the Customer List in ZD was super easy to view and export all my agents according to Organizations. The only limitation is you are not able to tell if Chat is e...

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• Kelsa Henry
• Created March 09, 2021 13:21
• 0 votes