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Paul LaBarbera

Joined Apr 15, 2021

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Last activity Nov 15, 2024

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Latest activity by Paul LaBarbera

Paul LaBarbera commented,

CommentUsing the knowledge base in Help Center

Can I show subsections on a section template? See the screenshot below. I've got a section page here, and some of the sections within it have articles. Those are displayed on the section template. Some of the sections have subsections. How can I have those appear on the section template?

 

View comment · Posted Nov 15, 2024 · Paul LaBarbera

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Paul LaBarbera commented,

Community comment Feedback - Help Center (Guide)

Hi Kirill,

 

You can do this yourself by modifying the theme code. Go to the article template, and look for the lines in the screenshot below. You can add anything you need in here. After like 66 you could add

For agents and admins only

, etc.

 

View comment · Posted Aug 27, 2024 · Paul LaBarbera

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Paul LaBarbera commented,

Community comment Feedback - Help Center (Guide)

Ilyana said it perfectly. Who is the product owner on this feature? What's the roadmap look like? This is one small fix away from being a functionally solid tool. 

View comment · Posted Jul 27, 2021 · Paul LaBarbera

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Paul LaBarbera commented,

Community comment Feedback - Help Center (Guide)

This is very important to our organization too. Creating a bottleneck around publishing is important for reasons that have nothing to do with article verification.

In a typical software company, Product Owners/Managers are SMEs should be able to verify an article is technically correct. But, PM/PO should not be managing an entire ZD knowledge base (that's the Documentation team's role).

Can we please have a unique permission to let users (that are not Help Center Managers) verify articles.  You already have the article "owner" and "author" fields. You can tie verification rights to the owner field and solve a massive headache that ZD presents for my company.

 

 

View comment · Posted Mar 16, 2021 · Paul LaBarbera

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Paul LaBarbera commented,

CommentWorking with articles in the knowledge base

Are images allowed in content blocks?

View comment · Posted Feb 22, 2021 · Paul LaBarbera

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Paul LaBarbera commented,

Community comment Discussion - Tips and best practices from the community

Hey Ami, yes that is the case. I suggest not wrapping the H2s in divs. If you need to add divs within content, just add it around the

s inside the H2/H3s

 

This solution works in most ZD environments, but if you have a very customized theme it may not.

View comment · Posted Sep 23, 2020 · Paul LaBarbera

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Paul LaBarbera commented,

Community comment Discussion - Tips and best practices from the community

@Tim Capone

Does it matter where in article-Page.hbs you put this script? I've tried adding this to a default Copenhagen theme, and I'm not seeing anything.

 

I used Vladan's script and it worked fine. 

View comment · Posted Jun 27, 2019 · Paul LaBarbera

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