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Cho Tot Company Limited

Joined Apr 15, 2021

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Last activity Dec 30, 2024

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ACTIVITY OVERVIEW

Latest activity by Cho Tot Company Limited

Cho Tot Company Limited created a post,

Post Developer - Zendesk APIs

With this endpoint, I can delete the attachments from closed tickets, however unable to delete attachments from specific merging comment.

It returns an error message "400 bad request" for the merging comment. Below is the API request I run but return error. 

curl --location --request PUT 'https://xxx.zendesk.com/api/v2/comment_redactions/xxx' \
--header 'Accept: application/json' \
--header 'Authorization: Basic [token]' \
--header 'Content-Type: application/json' \
--header 'Cookie: __cfruid=xxx; _zendesk_cookie=xxx \
--data '{"ticket_id":xxx,"external_attachment_urls":["https://xxx.zendesk.com/attachments/token/xxx/?name=xxx.jpg"]}'

Note:

  • Some information is redacted for privacy.
  • The redacted attachment was successfully removed from the original ticket, but not from the merged ticket.

Anyone know how to solve this and use API redact to delete attachments in merging tickets?

Edited Feb 27, 2024 · Cho Tot Company Limited

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Cho Tot Company Limited commented,

Community comment Feedback - Ticketing system (Support)

Sorin Alupoaie It returns "400 bad request" from my end. Below is the API request I run but return error. Note: Some information is redacted for privacy.

curl --location --request PUT 'https://xxx.zendesk.com/api/v2/comment_redactions/xxx' \
--header 'Accept: application/json' \
--header 'Authorization: Basic [token]' \
--header 'Content-Type: application/json' \
--header 'Cookie: __cfruid=xxx; _zendesk_cookie=xxx \
--data '{"ticket_id":xxx,"external_attachment_urls":["https://xxx.zendesk.com/attachments/token/xxx/?name=xxx.jpg"]}'

Do you have any insight on this ?

View comment · Posted Feb 27, 2024 · Cho Tot Company Limited

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Cho Tot Company Limited commented,

Community comment Feedback - Ticketing system (Support)

Sorin Alupoaie With your suggested endpoint, I can delete the attachments from closed tickets, however unable to delete attachments from specific merging comment. Could you help me with this issue ?

View comment · Posted Feb 23, 2024 · Cho Tot Company Limited

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Cho Tot Company Limited created a post,

Post Q&A - Reporting and analytics

I need to build a report on the number of pending tickets which have replied from end-users. Is there any metrics can use in Explore for this demand ?

Posted Oct 16, 2023 · Cho Tot Company Limited

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Cho Tot Company Limited commented,

Community comment Q&A - Help center and community

Hi Darenne, please refer the example below:

- The table could not show full content (only show to number 5)

 

- When I scroll down to see content of number 5,6, ... the headers disappear.

Without header, it is difficult for reader to refer the content in the column 2 to 4. So is there any way to stick/freeze first row (header) of a table for this case ?

View comment · Edited Jul 13, 2023 · Cho Tot Company Limited

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Cho Tot Company Limited created a post,

Post Q&A - Help center and community

Some my posts in Zendesk Guide have table inserted with multiple rows & columns. When I vertically scroll to the end of table, I can not refer the content belong to which column. 

Is there any way to sticky table header for this usecase?

Posted Jun 30, 2023 · Cho Tot Company Limited

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Cho Tot Company Limited created a post,

Post Q&A - Objects, workspaces, and rules

I have demand on create 2 views: 1 for tickets are created in the morning (from 8am-12pm) and the left in the afternoon (from 1pm-5pm).

Any solution for this?

Posted Aug 06, 2022 · Cho Tot Company Limited

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