Vitalii Zhidkov
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Recent activity by Vitalii Zhidkov-
Exclude events from ticket resolution time in Explore
Hi, I am trying to configure metric to track SL for tickets solved in first 12 hours. With "Tickets" dataset it works correctly by comparing the value of Full Resolution Time with time period. The ...
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Show article category in reporting
CompletedAdd ability to show article section and category in Explore reporting. Currently it is possible to get article name, ID, etc., but there is no way to get its category.