Liam McFarlane (Zendesk Support Team)
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Last activity
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Activity overview
Latest activity by Liam McFarlane (Zendesk Support Team)-
Liam McFarlane (Zendesk Support Team) commented,
Thanks for your help Amie.
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Liam McFarlane (Zendesk Support Team) created a post,
Sorting tickets by custom date field when using API
AnsweredHi, We're looking for a way to sort tickets using a custom date field when calling them via the API. We have tried using the call below, but this still returns the tickets sorted sequentially by ol...
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Liam McFarlane (Zendesk Support Team) commented,
After literally spending an hour moving triggers into newly setup categories, then receiving this message is pretty soul-destroying. Moving triggers in bulk is extremely slow, can this be improved ...
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Liam McFarlane (Zendesk Support Team) commented,
Hi Zendesk, Is their anyway you could add in some reporting on Skipped tickets as asked here, we've recently moved some of our agents and would like to move the other >350 agents over to this mode,...
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Liam McFarlane (Zendesk Support Team) commented,
Hi, Please can I get an update on when this will be activated? We now have a business-critical use case for this, the workarounds are not a good enough solution. We have created an internal help c...
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Liam McFarlane (Zendesk Support Team) commented,
Can we please get an update on this? We've been forced to move all our reports over to Explore as you're retiring Insights, but as it stands Explore is a broken buggy mess. This has just turned wh...
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Liam McFarlane (Zendesk Support Team) commented,
I've found the best solution for this is to redirect the user to a submission successful page once they've filled a new request. You can create a page as a normal article, but be sure to hide from ...
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Liam McFarlane (Zendesk Support Team) commented,
Hi All, Is there a way to point the user to a specific page once they've filled out the form? Since Zendesk has changed the notification the customers often miss it or it doesn't appear at all, whi...
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Liam McFarlane (Zendesk Support Team) commented,
Just to let you know, with my one ZD support were unable to come up with a solution, however, out of nowhere it just started working again. Definalty seems to be a bigger issue with Zendesk, especi...
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Liam McFarlane (Zendesk Support Team) commented,
Hey Dan, Thanks for the tip, it comes up with a couple of errors shown below. To be honest I contact Zendesk support this morning but heard nothing back so thought i'd try the community.