Mia Jonson

Hi!

Is it possible to add a signature automaticly to a side conversation message or not?

Right now you cant see who is the sender of the message witch is a bit annoying...

Ca you add a default text in the message?

// Mia

Hi!

We really need this as well.

Our agents are sometimes in need to add new tickets for them selves in other cases then they are agents for.

For example one person is agent for questions relate to IT questions but wants to add a request for improvements to another group of agents.

Why is this hidden for agents? They can still see their requests but are not able to create new.

// Mia

Hi Sebastiaan!

This does unfortunately not solve our problem because the first triggered email is sent before the agent makes any changes to the ticket. Then still the default recipient address will be the sender of that email.

I will take a look at your solution but I think this would be a nice feature for you to add into the Zendesk Support!

Any plans for that?

Best regards

// Mia

We really needs this function!

Depending on group we need different addresses.

Right now our improvement requests will have emails from the service desk email and that is not nice.

Not when we already have an improve email address that works fine if you email your request but not when entered from the portal or manually.

Really bad this function is missing, and users have requested this for at least 6 years... 

The app is not working ether because it will not react until the agent saves the ticket and the trigger sending emails on new ticket will still go out with the wrong address before the change is made.

Please Zendesk, add this functionality asap!!!

Hi!

We have two different ticket types (not a system field) and two different email addresses in our settings.

It works fine when a ticket request is sent by email to the different email addresses but when entered by the portal its just the default email that is set to "from".

How can we change it to be different when adding diffrent values in our "Ticket type" field?

 

Can we add the "Via" value on a created ticket some how (I guess this is what changes the from address, right?).

 

Best regards

 

// Mia