We really needs this function!

Depending on group we need different addresses.

Right now our improvement requests will have emails from the service desk email and that is not nice.

Not when we already have an improve email address that works fine if you email your request but not when entered from the portal or manually.

Really bad this function is missing, and users have requested this for at least 6 years...

The app is not working ether because it will not react until the agent saves the ticket and the trigger sending emails on new ticket will still go out with the wrong address before the change is made.

Please Zendesk, add this functionality asap!!!