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Ilya Novikov

Joined Apr 15, 2021

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Last activity Jan 09, 2025

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ACTIVITY OVERVIEW

Latest activity by Ilya Novikov

Ilya Novikov commented,

CommentTeam members and groups

Hello,

Please help me to understand - we have a “Team” plan (with Support, Guide and Explore. We don't have a Chat). 

I assigned a “Contributor” role to a few staff members. But after that, I couldn't assign a tickets to them because they not listed in the list of assignee.

Please clarify what the “Contributor” role means for the “Team” plan in Zendesk Support.

Thank you in advance.

View comment · Edited Jan 09, 2025 · Ilya Novikov

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Ilya Novikov commented,

Community comment Feedback - Ticketing system (Support)

Thank you!

View comment · Posted Dec 05, 2022 · Ilya Novikov

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Ilya Novikov commented,

Community comment Feedback - Ticketing system (Support)

Hello,

Is it possible to mention the ticket number like @37235 and get the link to ticket inserted?

 

View comment · Posted Dec 02, 2022 · Ilya Novikov

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Ilya Novikov created a post,

Post Feedback - Ticketing system (Support)

Hello there,

Currently, active and inactive tabs have quite similar colours (with low contrast) - https://drive.google.com/file/d/1yf0d2J72rkvFwrfuYrl3HmyZWxvUdvTq/view?usp=sharing

Is it possible to add an ability to change these colours or even change the theme for all the "Support" interface.

Posted Apr 11, 2022 · Ilya Novikov

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