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Justyna Pultowicz

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Justyna Pultowicz

Justyna Pultowicz commented,

CommentTicket editor, assignee, and requestor

Here also requested: https://support.zendesk.com/hc/en-us/community/posts/360034870553-Feature-Request-Ability-to-edit-closed-tickets

I put in another usecase to why this is a feature needed. I can go out of my way to make what I want work, but it feels like there should be an easier way of doing this...

View comment · Posted May 07, 2021 · Justyna Pultowicz

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Justyna Pultowicz commented,

Community comment Feedback - Ticketing system (Support)

Also in need of this!

Case: I am letting the team keep track on what tickets will need a KB article. This is done via a field in the form (Needs KB article, toggle on/off). I can then use this field on making reports for example as well in the Explore dashboard.
Once tickets are closed, I can not modify this toggle any more to be off once an article has been written.
Meaning I will need to now manually disable those tickets in my Explore dashboard so they are not shown up as still needing a KB article!

View comment · Posted May 07, 2021 · Justyna Pultowicz

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Justyna Pultowicz commented,

Community comment Feedback - Reporting and analytics (Explore)

Absolutely, same here!

View comment · Posted Jan 31, 2021 · Justyna Pultowicz

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