Justyna Pultowicz

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Can I edit closed tickets?

Here also requested: https://support.zendesk.com/hc/en-us/community/posts/360034870553-Feature-Request-Ability-to-edit-closed-ticketsI put in another usecase to why this is a feature needed. I can ...

• View comment
• Justyna Pultowicz
• Created May 07, 2021 10:46
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Also in need of this!Case: I am letting the team keep track on what tickets will need a KB article. This is done via a field in the form (Needs KB article, toggle on/off). I can then use this field...

• View comment
• Justyna Pultowicz
• Created May 07, 2021 10:42
• 6 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Create Query from two different datasets

Absolutely, same here!

• View comment
• Justyna Pultowicz
• Created January 31, 2021 17:07
• 3 votes