Scott Pontasch
-
Total activity21
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes8
-
Subscriptions8
Activity overview
Latest activity by Scott Pontasch-
Scott Pontasch commented,
Hi Brett Bowser! We are seeing this same issue with one of our four support sites; could you include us on the ticket and make sure any updates get sent my way?
-
Scott Pontasch created a post,
Real Time Datasets and Alerts Outside Explore
Were our team not distributed, we'd use the functionalities outlined here to put our live data up on a monitor in our workspace for our team to see: Adding Alert Thresholds to Explore Widgets Since...
-
Scott Pontasch commented,
I did some more testing and Chrome's Live Caption feature works pretty well with all in-browser audio (including live calls via Talk) and can be enabled here: chrome://settings/accessibility
-
Scott Pontasch created a post,
Availability of live captions/transcriptions for Zendesk Talk calls?
One of our agents has requested the ability to add auto-generated live captions (or transcripts after the fact as a work-around) to Zendesk Talk calls to aid in sensory processing. I have been able...
-
Scott Pontasch created a post,
Dashboard Tabs and Unwanted Query Duplicates
We recently completed a metrics audit for our instance and began 2020 by publishing a new series of dashboards for the agents and managers in our Zendesk instance. To keep things simple, we create...