Scott Pontasch
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Recent activity by Scott Pontasch-
Real Time Datasets and Alerts Outside Explore
Were our team not distributed, we'd use the functionalities outlined here to put our live data up on a monitor in our workspace for our team to see: Adding Alert Thresholds to Explore Widgets Since...
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Availability of live captions/transcriptions for Zendesk Talk calls?
One of our agents has requested the ability to add auto-generated live captions (or transcripts after the fact as a work-around) to Zendesk Talk calls to aid in sensory processing. I have been able...
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Dashboard Tabs and Unwanted Query Duplicates
We recently completed a metrics audit for our instance and began 2020 by publishing a new series of dashboards for the agents and managers in our Zendesk instance. To keep things simple, we create...