Recent searches
No recent searches
Thomas Higgs
Joined Apr 15, 2021
·
Last activity Oct 22, 2021
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Thomas Higgs
Thomas Higgs created a post,
Post Feedback - Chat and Messaging (Chat)
It would be great if there was a way of integrating Dynamic Content within triggers. An example of where this would work perfectly would be on "Proactive Greeting", you can send a message to the customer asking them if they need any help but only in English and we have some customers who are visiting from Germany or Spain.
When an agent speaks with the customer you have Google Translate which is great but it would be useful to have a translate feature or DC on triggers as well.
Posted Feb 28, 2020 · Thomas Higgs
5
Followers
4
Votes
1
Comment