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Christian Barnett

Joined Apr 15, 2021

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Last activity Oct 15, 2024

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Latest activity by Christian Barnett

Christian Barnett commented,

Community comment Feedback - Ticketing system (Support)

We have clients that would like to have specific users CC'd automatically into a ticket whenever they raise an Urgent or High priority ticket on their side. About to try the webhook solution, but from what I've seen in other comment sections it's not the cleanest and doesn't always work. And the shared org or special notification setups via triggers and targets is not a solution for this ask. +1 please for this feature. Looks like people have been asking for this for at least 16 years. Our biggest customers are unhappy about the inability to do this in Zendesk, and routinely ask for updates on being able to auto-CC their users or if we would consider using another support ticketing solution. 

View comment · Posted Oct 15, 2024 · Christian Barnett

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