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Susan Goodman's Avatar

Susan Goodman

Joined Apr 15, 2021

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Last activity Jan 09, 2025

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ACTIVITY OVERVIEW

Latest activity by Susan Goodman

Susan Goodman commented,

Community comment Feedback - Ticketing system (Support)

+1 for this functionality

View comment · Posted Jan 09, 2025 · Susan Goodman

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Susan Goodman commented,

Community comment Feedback - Ticketing system (Support)

+1 

 

this would unlock value from the custom status' feature for us. Really interested in this. 

View comment · Posted Sep 26, 2024 · Susan Goodman

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Susan Goodman commented,

Community comment Feedback - Reporting and analytics (Explore)

+1

Have several use cases which require timings of tags being added/removed.

View comment · Posted Nov 02, 2021 · Susan Goodman

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Susan Goodman commented,

Community comment Feedback - Ticketing system (Support)

Agreed. Being able to report on skipped tickets and the reasons and non-admins being able to see agent performance is a necessity with this feature for us. 

View comment · Posted Jan 11, 2021 · Susan Goodman

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