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Susan Goodman
Joined Apr 15, 2021
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Last activity Jan 09, 2025
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Latest activity by Susan Goodman
Susan Goodman commented,
+1 for this functionality
View comment · Posted Jan 09, 2025 · Susan Goodman
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Susan Goodman commented,
+1
this would unlock value from the custom status' feature for us. Really interested in this.
View comment · Posted Sep 26, 2024 · Susan Goodman
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Susan Goodman commented,
+1
Have several use cases which require timings of tags being added/removed.
View comment · Posted Nov 02, 2021 · Susan Goodman
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Susan Goodman commented,
Agreed. Being able to report on skipped tickets and the reasons and non-admins being able to see agent performance is a necessity with this feature for us.
View comment · Posted Jan 11, 2021 · Susan Goodman
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