Susan Goodman
-
Total activity21
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions16
Activity overview
Latest activity by Susan Goodman-
Susan Goodman commented,
+1 Have several use cases which require timings of tags being added/removed.
-
Susan Goodman commented,
Agreed. Being able to report on skipped tickets and the reasons and non-admins being able to see agent performance is a necessity with this feature for us.