Devon Nobrega
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Last activity
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Activity overview
Latest activity by Devon Nobrega-
Devon Nobrega created a post,
Incorrect Satisfaction Ratings
Hello! A few weeks ago, we've seen an influx of "bad" ticket satisfaction ratings. After reviewing feedback with the end users, we discovered that they did not actually give any ratings, let alone ...
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Devon Nobrega commented,
+1 to this from me as well! Having the option to change an internal note to public for these situations would be very helpful.
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Devon Nobrega commented,
I would also like to have the ability to delete or blacklist certain tags. We have a few typos in our suggested tags and have no way to manually remove them ourselves. @Nicole, thank you for the...