Jalle van Goor den Oosterlingh
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Total activity29
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Last activity
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Activity overview
Latest activity by Jalle van Goor den Oosterlingh-
Jalle van Goor den Oosterlingh commented,
Hi Avery, This has been solved by switching to Agent Workspace and using the new Flow Builder variant of the Answer Bot!
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Jalle van Goor den Oosterlingh commented,
Hi Alejandro, I can only say +1.
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Jalle van Goor den Oosterlingh commented,
Edit: Same goes for tickets put through to the web form via the "leave a message" functionality. End-users have the tendency to feel like Agents know what the conversation between them and the Answ...
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Jalle van Goor den Oosterlingh created a post,
Answer Bot - Show transcript to Chat agents
Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer Bot are not being shown to the Chat agents. Why is it a problem? It's a proble...
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Jalle van Goor den Oosterlingh commented,
Hi there, The original thread, posted close to two years ago, mentioned that there are some apps in the marketplace which address this issue. Even though the specific apps were not mentioned, I wou...
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Jalle van Goor den Oosterlingh commented,
Hi there, How far are the plans to implement this into Zendesk Explore?
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Jalle van Goor den Oosterlingh commented,
Hi David, This is indeed impossible at this moment, since triggers do not work with "current agent" conditions. The only thing you can do now is to set up a trigger which assigns tickets where assi...
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Jalle van Goor den Oosterlingh commented,
Thanks for the update @Kirsten!
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Jalle van Goor den Oosterlingh commented,
Hi @Nicole, how are things concerning the EAP? Since we are almost halve way through March :).