Real Connections BV (EMEA RESELLER)
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Last activity
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Activity overview
Latest activity by Real Connections BV (EMEA RESELLER)-
Real Connections BV (EMEA RESELLER) commented,
Hi Avery, This has been solved by switching to Agent Workspace and using the new Flow Builder variant of the Answer Bot!
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Real Connections BV (EMEA RESELLER) commented,
Hi Alejandro, I can only say +1.
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Real Connections BV (EMEA RESELLER) commented,
Edit: Same goes for tickets put through to the web form via the "leave a message" functionality. End-users have the tendency to feel like Agents know what the conversation between them and the Answ...
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Real Connections BV (EMEA RESELLER) created a post,
Answer Bot - Show transcript to Chat agents
Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer Bot are not being shown to the Chat agents. Why is it a problem? It's a proble...
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Real Connections BV (EMEA RESELLER) commented,
Hi there, The original thread, posted close to two years ago, mentioned that there are some apps in the marketplace which address this issue. Even though the specific apps were not mentioned, I wou...
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Real Connections BV (EMEA RESELLER) commented,
Hi there, How far are the plans to implement this into Zendesk Explore?
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Real Connections BV (EMEA RESELLER) commented,
Hi David, This is indeed impossible at this moment, since triggers do not work with "current agent" conditions. The only thing you can do now is to set up a trigger which assigns tickets where assi...
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Real Connections BV (EMEA RESELLER) commented,
Thanks for the update @Kirsten!
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Real Connections BV (EMEA RESELLER) commented,
Hi @Nicole, how are things concerning the EAP? Since we are almost halve way through March :).