Real Connections BV (EMEA RESELLER)

Community Moderator

Total activity

29
Last activity

March 15, 2022 10:42
Member since

April 15, 2021 15:22
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Recent activity by Real Connections BV (EMEA RESELLER)

Hi Avery, This has been solved by switching to Agent Workspace and using the new Flow Builder variant of the Answer Bot!
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- Real Connections BV (EMEA RESELLER)
- Created June 04, 2021 16:48
- 0 votes
Hi Alejandro, I can only say +1.
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- Real Connections BV (EMEA RESELLER)
- Created November 11, 2020 09:20
- 0 votes
Edit: Same goes for tickets put through to the web form via the "leave a message" functionality. End-users have the tendency to feel like Agents know what the conversation between them and the Answ...
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- Real Connections BV (EMEA RESELLER)
- Created December 02, 2019 16:19
- 0 votes
Hi there, The original thread, posted close to two years ago, mentioned that there are some apps in the marketplace which address this issue. Even though the specific apps were not mentioned, I wou...
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- Real Connections BV (EMEA RESELLER)
- Created October 07, 2019 07:19
- -1 votes
Hi there, How far are the plans to implement this into Zendesk Explore?
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- Real Connections BV (EMEA RESELLER)
- Created July 15, 2019 14:44
- 0 votes
Hi David, This is indeed impossible at this moment, since triggers do not work with "current agent" conditions. The only thing you can do now is to set up a trigger which assigns tickets where assi...
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- Real Connections BV (EMEA RESELLER)
- Created September 10, 2018 10:39
- 0 votes
Thanks for the update @Kirsten!
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- Real Connections BV (EMEA RESELLER)
- Created May 17, 2018 07:18
- 0 votes
Hi @Nicole, how are things concerning the EAP? Since we are almost halve way through March :).
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- Real Connections BV (EMEA RESELLER)
- Created March 12, 2018 12:04
- 0 votes