RealConnections Admin
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Last activity
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Activity overview
Latest activity by RealConnections Admin-
RealConnections Admin commented,
Hi Avery, This has been solved by switching to Agent Workspace and using the new Flow Builder variant of the Answer Bot!
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RealConnections Admin commented,
Hi Alejandro, I can only say +1.
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RealConnections Admin commented,
Edit: Same goes for tickets put through to the web form via the "leave a message" functionality. End-users have the tendency to feel like Agents know what the conversation between them and the Answ...
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RealConnections Admin created a post,
Answer Bot - Show transcript to Chat agents
Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer Bot are not being shown to the Chat agents. Why is it a problem? It's a proble...
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RealConnections Admin commented,
Hi there, The original thread, posted close to two years ago, mentioned that there are some apps in the marketplace which address this issue. Even though the specific apps were not mentioned, I wou...
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RealConnections Admin commented,
Hi there, How far are the plans to implement this into Zendesk Explore?
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RealConnections Admin commented,
Hi David, This is indeed impossible at this moment, since triggers do not work with "current agent" conditions. The only thing you can do now is to set up a trigger which assigns tickets where assi...
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RealConnections Admin commented,
Thanks for the update @Kirsten!
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RealConnections Admin commented,
Hi @Nicole, how are things concerning the EAP? Since we are almost halve way through March :).