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Julian Kossak

Joined Apr 15, 2021

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Last activity Nov 28, 2024

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ACTIVITY OVERVIEW

Latest activity by Julian Kossak

Julian Kossak created a post,

Post Feedback - Ticketing system (Support)

Hi,

 

if the comment field is minimized and using a macro with a public comment, the comment field will open up automatically.

If the macro only includes a internal notice, the comment field will not open up by itself. You have to open it by yourself.

 

I think it would be consistent to manage both cases identically.

 

Thanks and regards

Julian

Posted Jun 19, 2024 · Julian Kossak

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Julian Kossak commented,

Community comment Feedback - Ticketing system (Support)

Hi Shawna,

I don't see any inappropiate critic in the posts here.

Perhaps some irony - but that only reflects the irony which a customer (this is us btw) definitely feel while following this thread and topic over the last decade.

I remember a time where we got bounce information and can handle it initiative.
Then, I think in ~2017 Zendesk launched an revised bounce feature thing. But it failed and has been deactivated some weeks later. 

Since then we are waiting for this feature…

Reminder: we're talking about a bounce notification. Every, EVERY!!! simple mail server gets this information.

Zendesk is a huge system with thousands of customers who have millions of customers and the central feature is to send an email - and there is no bounce notification???

I'm sorry, but this is a bad joke in my eyes.

I know a lot of Zendesk costumers who think like me, even if here in the forum just a small proportion if them made an input…

What shall we do? Another ten years of please please please it's IMPORTANT?

I would like to know, too, what the reasons has been over so many years not to implement such a simple but important feature.

If I would act like this with my tasks I would be unemployed within a short time…

Regards
Julian

View comment · Edited May 31, 2024 · Julian Kossak

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Julian Kossak commented,

Community comment Feedback - Ticketing system (Support)

That would be a great thing!

View comment · Posted Mar 20, 2024 · Julian Kossak

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Julian Kossak commented,

Community comment Feedback - Ticketing system (Support)

Hi,

we are still experiencing problems with the notification of incoming chat messages.

If the ticket tab is in background because the agent needs to search something in the knowledge base (e.g.) and a new chat message is coming in in one of his/hers assigned chat tickets, there is often no acustic notification.

Please solve this issues asap!

Thanks and regards
Julian

View comment · Posted Aug 25, 2023 · Julian Kossak

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Julian Kossak commented,

Community comment Feedback - Ticketing system (Support)

Looks like a never ending story...

How is it possible, that a big player like ZenDesk is obviously not able to realize such a simple solution for this important aspect of their users?

View comment · Posted Jul 07, 2023 · Julian Kossak

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Julian Kossak commented,

Community comment Feedback - Ticketing system (Support)

And one more +1...

It's a shame, such an important and frequently asked feature, which is nothing super special complex, not to implement for nearly a decade.

We are not in the 1950s. Today in our digital world, 8 years is are a really long time...

View comment · Posted Jan 23, 2023 · Julian Kossak

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Julian Kossak commented,

Community comment Feedback - Admin Center

Hey Phil,

yes, exactly. :-)

E.g. for me it's not clear why under "Team" the point "team members" is located over "roles" and "groups". 

Same in the other sections like "Configuration" oder in "Channels" etc.pp.

Thanks + regards
Julian

View comment · Posted Oct 05, 2021 · Julian Kossak

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Julian Kossak created a post,

Post Feedback - Admin Center

Hello,

I would be thankful if Zendesk could step to an alphabetical order in their menus.

It's a daily struggle to find the different menu points in the menus. An alphabetical order would be a huge help.

Thanks + regards
Julian

Posted Oct 05, 2021 · Julian Kossak

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Julian Kossak created a post,

Post Feedback - Apps and integrations (Platform)

Hello,

it would be very helpful if it could be possible to select permanently, which columns in the App are pre-selected.

The perfect solution would be the possibility for this configuration for every Agent which is using the app.

 

Thanks and regards
Julian

Posted Oct 25, 2019 · Julian Kossak

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Julian Kossak commented,

Community comment Feedback - Ticketing system (Support)

Hello,

I totally agree with Kilian!

Five years without any improvment... It's a huge time in the "online world"....

 

 

Regards

Julian

View comment · Posted Oct 10, 2019 · Julian Kossak

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