Julian Kossak
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Total activity28
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes14
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Subscriptions6
Activity overview
Latest activity by Julian Kossak-
Julian Kossak commented,
Hi, we are still experiencing problems with the notification of incoming chat messages. If the ticket tab is in background because the agent needs to search something in the knowledge base (e.g.) a...
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Julian Kossak commented,
Looks like a never ending story... How is it possible, that a big player like ZenDesk is obviously not able to realize such a simple solution for this important aspect of their users?
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Julian Kossak commented,
And one more +1... It's a shame, such an important and frequently asked feature, which is nothing super special complex, not to implement for nearly a decade. We are not in the 1950s. Today in our ...
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Julian Kossak commented,
Hey Phil, yes, exactly. :-) E.g. for me it's not clear why under "Team" the point "team members" is located over "roles" and "groups". Same in the other sections like "Configuration" oder in "Chan...
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Julian Kossak created a post,
Alphabetical order
Hello, I would be thankful if Zendesk could step to an alphabetical order in their menus. It's a daily struggle to find the different menu points in the menus. An alphabetical order would be a huge...
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Julian Kossak created a post,
Advanced Search App - Enhancement
Hello, it would be very helpful if it could be possible to select permanently, which columns in the App are pre-selected. The perfect solution would be the possibility for this configuration for ev...
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Julian Kossak commented,
Hello, I totally agree with Kilian! Five years without any improvment... It's a huge time in the "online world".... Regards Julian
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Julian Kossak commented,
Hello, a big +1 for this missing functionality! We receive email adresses from our customers by phone and have no option to check/see/correct/whatever mistakes in the recorded email adresses. In th...