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IVO PEREIRA TROMM

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Latest activity by IVO PEREIRA TROMM
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    IVO PEREIRA TROMM commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Assign ticket - automation

    We understand that this suggestion is extremely important for many auto assignment scenarios. The intention would be to allow the creation of filters / rules that perform automatic assignment based...

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    • IVO PEREIRA TROMM
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    IVO PEREIRA TROMM commented,

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Customize Status Field Values

    We understand that this suggestion is extremely valid. In addition, it would be important to be able to define what these statuses would look like for customers by defining the behavior and label p...

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    • IVO PEREIRA TROMM
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    • 1 vote