Mani Berenji

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for live chat

We need "abandoned" chats to be part of the standard reporting metrics. I'm defining abandoned chats as : Chat was started by a customer Customer left the chat session before connecting with an ag...

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• Mani Berenji
• Created January 20, 2021 18:05
• 3 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Any update on when this will be released?

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• Mani Berenji
• Created September 30, 2020 20:52
• 1 vote