
Tommy (Anatolii Binkovskyi)
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Total activity73
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Last activity
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Member since
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Following0 users
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Votes29
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Activity overview
Latest activity by Tommy (Anatolii Binkovskyi)-
Tommy (Anatolii Binkovskyi) commented,
I managed to come up with a solution using agents_activity API and https://zapier.com/ without coding.My zap looks like this:1. Every Day in Schedule by ZapierI run it at 23:55 to collect most of t...
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Tommy (Anatolii Binkovskyi) commented,
Yeah, definitely a missed feature. We are using Zapier to manage such cases but it is not ideal.
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Tommy (Anatolii Binkovskyi) commented,
There is a workaround, actually. We use automation to reopen tickets every 25 days (it also adds a specific tag) and trigger to solve this reopen ticket (it identifies by an added tag) and remove t...
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Tommy (Anatolii Binkovskyi) commented,
Yes, we definitely need to display subject there
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Tommy (Anatolii Binkovskyi) commented,
Guys, chill, I did not make that change. No need to argue with me. It's that our agents also hated the change at first but quickly used to it. Tickets now more resemble real chat like in Facebook M...
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Tommy (Anatolii Binkovskyi) commented,
yeah, 2 and 3 points are valid1 and 4 are just a habit thing. after a few weeks, our agents got used to it and I hear no complaints at all
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Tommy (Anatolii Binkovskyi) commented,
Amisha Sharma this is an amazing improvement indeed! Thanks a lot for listening!
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Tommy (Anatolii Binkovskyi) created a post,
Agent Workspace: Do not hide 'User profile' tab
So, we have the following issue:1. Agent opens a ticket, and the User profile tab is opened.2. Agent opens a new tab with search in Zendesk and searches for something.3. From search agent visits us...
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Tommy (Anatolii Binkovskyi) commented,
After this update, we begin to lose line break when copying from Google Translate, which is a big deal for us and a very inconvenient process for the agents. I hope it can be fixed as it adds a lot...
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Tommy (Anatolii Binkovskyi) commented,
Yes, this feature is the most important and at least some update would be great.