Tommy (Anatolii Binkovskyi)

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

I managed to come up with a solution using agents_activity API and https://zapier.com/ without coding.My zap looks like this:1. Every Day in Schedule by ZapierI run it at 23:55 to collect most of t...

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• Tommy (Anatolii Binkovskyi)
• Created August 15, 2022 17:18
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk does not manage error messages when sending emails

Yeah, definitely a missed feature. We are using Zapier to manage such cases but it is not ideal.

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• Tommy (Anatolii Binkovskyi)
• Created August 15, 2022 16:41
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Improve Closed Status Automation and Extend Ticket Closing Beyond 28 Days

There is a workaround, actually. We use automation to reopen tickets every 25 days (it also adds a specific tag) and trigger to solve this reopen ticket (it identifies by an added tag) and remove t...

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• Tommy (Anatolii Binkovskyi)
• Created August 15, 2022 16:38
• -1 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket tabs on new Agent Workspace interface

Yes, we definitely need to display subject there

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• Tommy (Anatolii Binkovskyi)
• Created August 15, 2022 16:33
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Four Key Changes that Need to be Reverted Back

Guys, chill, I did not make that change. No need to argue with me. It's that our agents also hated the change at first but quickly used to it. Tickets now more resemble real chat like in Facebook M...

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• Tommy (Anatolii Binkovskyi)
• Edited August 11, 2022 10:48
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Four Key Changes that Need to be Reverted Back

yeah, 2 and 3 points are valid1 and 4 are just a habit thing. after a few weeks, our agents got used to it and I hear no complaints at all

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• Tommy (Anatolii Binkovskyi)
• Created August 11, 2022 08:18
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

Amisha Sharma this is an amazing improvement indeed! Thanks a lot for listening!

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• Tommy (Anatolii Binkovskyi)
• Created August 09, 2022 21:00
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

After this update, we begin to lose line break when copying from Google Translate, which is a big deal for us and a very inconvenient process for the agents. I hope it can be fixed as it adds a lot...

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• Tommy (Anatolii Binkovskyi)
• Edited August 02, 2022 13:34
• 3 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Yes, this feature is the most important and at least some update would be great.

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• Tommy (Anatolii Binkovskyi)
• Created July 28, 2022 11:03
• 1 vote