Pete Holborow
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Total activity43
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Last activity
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Member since
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Votes19
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Activity overview
Latest activity by Pete Holborow-
Pete Holborow commented,
Finally! Excited to see how this feature will be implemented.
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Pete Holborow commented,
I would also very much like this functionality.
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Pete Holborow commented,
@... when you've created the attribute you can use it in all of your queries. Useful, but not the same as native functionality. I have no idea how hard to implement this would be, but if it's possi...
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Pete Holborow commented,
@... are you aware of this work around? https://support.zendesk.com/hc/en-us/articles/360022372293-Explore-recipe-Configuring-clickable-links-to-tickets It's annoying that you have to use a workaro...
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Pete Holborow created a post,
Clickable ticket links as default behaviour
CompletedPosting as suggested by @.... I would like all ticket IDs to become clickable links to the ticket as default behaviour. I'm aware that this can be worked around using html, but only in queries and...
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Pete Holborow commented,
Thank you, I'll play around with that and see if I can get what I need. I wasn't aware of that top/bottom calculation option.
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Pete Holborow commented,
I'm also trying to build something similar, but with a headline that reports the oldest ticket age (since creation) in days. Ideally clickable to display the ticket. @... did you manage to get wha...
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Pete Holborow commented,
Katina that is also a very frustrating problem. I've worked around it by making agent groups with just the people I want to receive the query and scheduling a dashboard email to that group. It is f...
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Pete Holborow commented,
Totally agree with Terry, I really want to move to Explore but I keep finding things that GoodData does better, or that Explore doesn't do at all (another example is the seemingly hard coded limit ...
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Pete Holborow commented,
+1000. Historical reporting on a ticket's journey is a must.