Catalin

1. Explore
2. ...
3. Performing calculations
4. Creating standard calculated metrics and attributes

Hey Saxon, thanks a lot for the tip! I managed to get it working. Based on your suggestion, I also found some useful details (that I didn't find before) here: https://support.zendesk.com/hc/en-us/a...

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• Catalin
• Created January 18, 2022 10:23
• 1 vote

1. Explore
2. ...
3. Performing calculations
4. Creating standard calculated metrics and attributes

Hi guys. I'm interested in creating a custom metric to show the timestamp (or time lapsed) for the first internal note on each ticket. This used to be possible in the old system (GoodData) but I ca...

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• Catalin
• Created January 11, 2022 10:17
• 0 votes