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Ben McCormack
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Ben McCormack
Ben McCormack commented,
Not being able to link to a specific comment is a real pain.
For example, when I escalate to engineering, I have to say something like, "for the best summary of this issue, look for the comment that I left at [timestamp]". And do you know how I have to get that timestamp? I have to dig into the HTML of the page to grab the timestamp because the copy on the page is in relative time (e.g. "9 minutes ago"), which isn't helpful when trying to make an absolute reference.
Relative links that go to specific comments would fix this.
View comment · Posted Jul 05, 2018 · Ben McCormack
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Ben McCormack commented,
+1
Here's my use case:
I recently started doing an analysis where I wanted to understand where our customers came from. I have all of the data ready to go and I made custom fields to pipe the data into Zendesk. Then I discovered I can't update old closed tickets :(
We even have a process for piping our Zendesk data into a MySQL instance, so I was hoping to be able to lean on this process to write SQL queries against the data. However, because I can't update closed tickets, I'll have to create a table separate from my usual tables to do the analysis. Doable, but a pain.
View comment · Posted Aug 07, 2017 · Ben McCormack
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