Michael Conaghan

Total activity

78
Last activity

October 27, 2021 18:58
Member since

April 15, 2021 15:27
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Votes

20
Subscriptions

45

Activity overview

Latest activity by Michael Conaghan

Michael Conaghan commented, August 02, 2021 03:13
Hi team,I may be seeing things, but I believe I received a scheduled email - that included the entire dashboard... with the many tabs, all incorporated into one pdf ;o. Plus the other options. Can ...
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- Michael Conaghan
- Created August 02, 2021 03:13
- 0 votes
Michael Conaghan created a post, June 29, 2021 05:08
Highlighted: "Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs."
1. Community
2. Feedback - Reporting and analytics (Explore)
Community needs to get behind this ASAP imo: https://support.zendesk.com/hc/en-us/community/posts/360043677634-Feature-request-Ability-to-schedule-a-single-report-from-a-dashboard-which-contains-re...
- Michael Conaghan
- Created June 29, 2021 05:08
- 1 follower
- 0 comments
- 2 votes
Michael Conaghan commented, June 29, 2021 05:00
OMG yes. How is this not a function already? I find it incredibly hard to believe. I will basically need to make a new dashboard for every single report I want to schedule. Crazy. e.g. Online CS ...
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- Michael Conaghan
- Created June 29, 2021 05:00
- 1 vote
Michael Conaghan commented, May 05, 2021 06:56
No idea why "email" IS "X" does not work. What I have done - given we have light agents... IF REQUESTER IS "X" THEN... e.g. send email to Tier 2 (VIP Alert)
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- Michael Conaghan
- Created May 05, 2021 06:56
- 1 vote
Michael Conaghan commented, February 11, 2021 00:18
Hi Toby,That's what I thought. Thanks. Re: "If this isn't working for you then we can take a look in the ticket you're submitting."= Have submitted with documentation. Cheers.
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- Michael Conaghan
- Created February 11, 2021 00:18
- 0 votes
Michael Conaghan commented, February 10, 2021 05:53
Issue is still outstanding, no resolutions.Creating a ticket.
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- Michael Conaghan
- Created February 10, 2021 05:53
- 0 votes
Michael Conaghan commented, January 20, 2021 22:00
Yes. In a round about way. I have a private slack channel with Zendesk integrated. "Private Internal Notes". So any side convo's there don't notify anyone.
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- Michael Conaghan
- Created January 20, 2021 22:00
- 0 votes
Michael Conaghan commented, January 20, 2021 07:54
Re: "I think this is a misunderstanding.The mail will usually only contain the last of your messages." = It has previously contained EVERYTHING. As far as I'm aware. Perhaps it was in EAP, then i...
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- Michael Conaghan
- Created January 20, 2021 07:54
- -1 votes
Michael Conaghan commented, January 20, 2021 04:56
"All of the recipients on the side conversation receive an email notification with your message. The message being replied to is included as quoted content on outgoing emails." I believe this is ...
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- Michael Conaghan
- Created January 20, 2021 04:56
- -2 votes
Michael Conaghan commented, May 04, 2020 02:12
Hi,We absolutely need MS Teams integration asap[!]
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- Michael Conaghan
- Created May 04, 2020 02:12
- 1 vote