
Michael Conaghan
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Total activity78
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes20
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Subscriptions45
Activity overview
Latest activity by Michael Conaghan-
Michael Conaghan commented,
Hi team,I may be seeing things, but I believe I received a scheduled email - that included the entire dashboard... with the many tabs, all incorporated into one pdf ;o. Plus the other options. Can ...
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Michael Conaghan created a post,
Highlighted: "Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs."
Community needs to get behind this ASAP imo: https://support.zendesk.com/hc/en-us/community/posts/360043677634-Feature-request-Ability-to-schedule-a-single-report-from-a-dashboard-which-contains-re...
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Michael Conaghan commented,
OMG yes. How is this not a function already? I find it incredibly hard to believe. I will basically need to make a new dashboard for every single report I want to schedule. Crazy. e.g. Online CS ...
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Michael Conaghan commented,
No idea why "email" IS "X" does not work. What I have done - given we have light agents... IF REQUESTER IS "X" THEN... e.g. send email to Tier 2 (VIP Alert)
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Michael Conaghan commented,
Hi Toby,That's what I thought. Thanks. Re: "If this isn't working for you then we can take a look in the ticket you're submitting."= Have submitted with documentation. Cheers.
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Michael Conaghan commented,
Issue is still outstanding, no resolutions.Creating a ticket.
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Michael Conaghan commented,
Yes. In a round about way. I have a private slack channel with Zendesk integrated. "Private Internal Notes". So any side convo's there don't notify anyone.
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Michael Conaghan commented,
Re: "I think this is a misunderstanding.The mail will usually only contain the last of your messages." = It has previously contained EVERYTHING. As far as I'm aware. Perhaps it was in EAP, then i...
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Michael Conaghan commented,
"All of the recipients on the side conversation receive an email notification with your message. The message being replied to is included as quoted content on outgoing emails." I believe this is ...
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Michael Conaghan commented,
Hi,We absolutely need MS Teams integration asap[!]