Antonio Naddeo
-
Total activity56
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes7
-
Subscriptions23
Activity overview
Latest activity by Antonio Naddeo-
Antonio Naddeo commented,
Any update? Agents online in Support are unavailable, live dashboard is exactly as it was before this announcement.
-
Antonio Naddeo commented,
John Costello Would you let us know when "live agent status metrics and drill in" is available again? Currently it has been reverted to previous version and no longer available. Thanks
-
Antonio Naddeo commented,
Could not agree more with Matthew Sammut! Real time monitoring of all channels and historical data of time on task (talk, chat, ticket) is a must have for measuring team productivity. Why do you n...
-
Antonio Naddeo commented,
Karen Hynes Regarding to the comment below: "In relation to Agent activity historical reporting, we will be launching this dataset in stages, with the first version focusing on reporting on agent s...
-
Antonio Naddeo created a post,
Explore report on macro usage
Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with macros, ticket without macro, resolution with and without macro, to me is so...
-
Antonio Naddeo commented,
Have we been able to find a solution, for Help Centers in muliple language to display an alert message localazied in the language and/or not display the alert if the article is not translated in th...
-
Antonio Naddeo commented,
I guess I could use a different label for each language, but how do I add the input about the alert label in different languages?
-
Antonio Naddeo commented,
Since for our support this feature is vital, I have 2 comments: I have installed again the code but I am unable to make the alert banner visible to logged out users (anonymous users). I have the ...
-
Antonio Naddeo commented,
Thank you for the answers! The section where the article has been places is available to "anyone" and our HC is open for anonymous access, yet the alert is displayed only after sign-in.
-
Antonio Naddeo commented,
The other issue I have is that the alert message seems to be displayed only if I am logged in as an agent. The alert message is not displayed to final user without login. How can I make the alert m...