Antonio Naddeo
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Last activity
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Activity overview
Latest activity by Antonio Naddeo-
Antonio Naddeo commented,
Could not agree more with Matthew Sammut! Real time monitoring of all channels and historical data of time on task (talk, chat, ticket) is a must have for measuring team productivity. Why do you n...
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Antonio Naddeo commented,
Karen Hynes Regarding to the comment below: "In relation to Agent activity historical reporting, we will be launching this dataset in stages, with the first version focusing on reporting on agent s...
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Antonio Naddeo created a post,
Explore report on macro usage
Not plannedMacros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with macros, ticket without macro, resolution with and without macro, to me is so...
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Antonio Naddeo commented,
I am coming back on previous request: how do we make the banner available in different languages? We use the Help Center in 4 different languages. If we create an article localized in 4 languages o...
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Antonio Naddeo commented,
Hello Wes, for Help Center in different languages, any update on how can we make the alert to show in the respective language? or even not showing at all, if the corresponding translation in the al...
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Antonio Naddeo commented,
Have we been able to find a solution, for Help Centers in muliple language to display an alert message localazied in the language and/or not display the alert if the article is not translated in th...
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Antonio Naddeo commented,
I guess I could use a different label for each language, but how do I add the input about the alert label in different languages?
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Antonio Naddeo commented,
Since for our support this feature is vital, I have 2 comments: I have installed again the code but I am unable to make the alert banner visible to logged out users (anonymous users). I have the ...
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Antonio Naddeo commented,
Thank you for the answers! The section where the article has been places is available to "anyone" and our HC is open for anonymous access, yet the alert is displayed only after sign-in.
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Antonio Naddeo commented,
The other issue I have is that the alert message seems to be displayed only if I am logged in as an agent. The alert message is not displayed to final user without login. How can I make the alert m...