Packlink Shipping SL
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Total activity56
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Last activity
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Member since
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Activity overview
Latest activity by Packlink Shipping SL-
Packlink Shipping SL commented,
Any update? Agents online in Support are unavailable, live dashboard is exactly as it was before this announcement.
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Packlink Shipping SL commented,
John Costello Would you let us know when "live agent status metrics and drill in" is available again? Currently it has been reverted to previous version and no longer available. Thanks
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Packlink Shipping SL commented,
Could not agree more with Matthew Sammut! Real time monitoring of all channels and historical data of time on task (talk, chat, ticket) is a must have for measuring team productivity. Why do you n...
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Packlink Shipping SL commented,
Karen Hynes Regarding to the comment below: "In relation to Agent activity historical reporting, we will be launching this dataset in stages, with the first version focusing on reporting on agent s...
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Packlink Shipping SL created a post,
Explore report on macro usage
Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with macros, ticket without macro, resolution with and without macro, to me is so...
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Packlink Shipping SL commented,
Have we been able to find a solution, for Help Centers in muliple language to display an alert message localazied in the language and/or not display the alert if the article is not translated in th...
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Packlink Shipping SL commented,
I guess I could use a different label for each language, but how do I add the input about the alert label in different languages?
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Packlink Shipping SL commented,
Since for our support this feature is vital, I have 2 comments: I have installed again the code but I am unable to make the alert banner visible to logged out users (anonymous users). I have the ...
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Packlink Shipping SL commented,
Thank you for the answers! The section where the article has been places is available to "anyone" and our HC is open for anonymous access, yet the alert is displayed only after sign-in.
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Packlink Shipping SL commented,
The other issue I have is that the alert message seems to be displayed only if I am logged in as an agent. The alert message is not displayed to final user without login. How can I make the alert m...