Antonio Naddeo
-
Total activity54
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes7
-
Subscriptions23
Comments
Recent activity by Antonio Naddeo-
Could not agree more with Matthew Sammut! Real time monitoring of all channels and historical data of time on task (talk, chat, ticket) is a must have for measuring team productivity. Why do you n...
-
Karen Hynes Regarding to the comment below: "In relation to Agent activity historical reporting, we will be launching this dataset in stages, with the first version focusing on reporting on agent s...
-
I think the flow builder should add as an action: create a ticket, not just transfer to an agent via chat. Why? We offer chat support to our customers as well as ticket support. In case case agen...
-
Hi any comment regarding my previous comment: Arpan Nagdeve Unfortunately the full parity you mention is not the case in practice. There is an ongoing ticket going on for months now: #6522890 Thanks!
-
@... Unfortunately the full parity you mention is not the case in practice. There is an ongoing ticket going on for months now: #6522890 Thanks!
-
When we could expect the limitation on chat routing to be solved? Why this limitation is not mentioned in this article at all? We operate across different countries, so our Groups are language base...
-
Hello, it's well over the 5th of February now, but insight tab is still there, when will you be removing it in favour of explore?
-
One of things we don't in Explore is some sort of live tracking on how many agents are working on support tickets (live). With live dashboard for Zendesk Support, would it be possible track somethi...
-
⚠️ Please add the ability to create multi-brand sections and multi-brand articles ⚠️ We have 3 brands and 3 branded help centres, 80% of the content of the 3 brands is exactly the same. If we nee...
-
we are doing a major reorganisation of categories, sections and articles. Unable to move in bulk articles between sections is very painful, has to be done one by one. Zendesk hello?