Packlink Shipping SL
-
Total activity54
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes7
-
Subscriptions23
Comments
Votes on activity by Packlink Shipping SL-
+1 for multi-brand customers! If you manage manage multiple brands, you have articles that obviously overlap across your brands, so it makes total sense to be able to duplicate easily an article in...
-
we are doing a major reorganisation of categories, sections and articles. Unable to move in bulk articles between sections is very painful, has to be done one by one. Zendesk hello?
-
When we could expect the limitation on chat routing to be solved? Why this limitation is not mentioned in this article at all? We operate across different countries, so our Groups are language base...
-
One of things we don't in Explore is some sort of live tracking on how many agents are working on support tickets (live). With live dashboard for Zendesk Support, would it be possible track somethi...
-
Doing this with a partner is ridiculously expensive and if we want to do it manually is a lot of time for Customer Service. I have more than 100 articles and 3 brands. Super important.
-
Could not agree more with Matthew Sammut! Real time monitoring of all channels and historical data of time on task (talk, chat, ticket) is a must have for measuring team productivity. Why do you n...
-
Karen Hynes Regarding to the comment below: "In relation to Agent activity historical reporting, we will be launching this dataset in stages, with the first version focusing on reporting on agent s...
-
I think the flow builder should add as an action: create a ticket, not just transfer to an agent via chat. Why? We offer chat support to our customers as well as ticket support. In case case agen...
-
@... Unfortunately the full parity you mention is not the case in practice. There is an ongoing ticket going on for months now: #6522890 Thanks!
-
Hi any comment regarding my previous comment: Arpan Nagdeve Unfortunately the full parity you mention is not the case in practice. There is an ongoing ticket going on for months now: #6522890 Thanks!