Michael Mulligan
-
Total activity69
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes38
-
Subscriptions14
Activity overview
Latest activity by Michael Mulligan-
Michael Mulligan commented,
Manik Jain - Will this happen more than once for our account? Our data was moved last month. but now we're seeing a banner again stating data will be moved Dec 14, 2023.
-
Michael Mulligan commented,
Jupete Manitas - June 15, 2022, Ayush indicated development was being pushed to early 2023. 2023 is coming to a close. Any update on this?
-
Michael Mulligan created a post,
Banned visitors affecting metrics
Banned visitors should not see the chat widget, or be able to request a chat. Currently, banned visitors do still see the chat widget, and can request a chat. That chat is just never served. It sit...
-
Michael Mulligan commented,
James Hanley, To answer your questions around largest and oldest, I'll share a couple examples. I would think it important to keep all information from both orgs. Org ID 27797959087 Created Nov 10...
-
Michael Mulligan created a post,
Feature request: Ability to assign organization when adding new user
When adding a new user, it would be neat if we could also input the org on this popup - maybe an extra box below 'Email' with 'Organization'
-
Michael Mulligan commented,
Hello @..., As your stated workaround above is only available once after the chat has ended (events are only available once the chat has come to a close). We need access to this information for dis...
-
Michael Mulligan commented,
This is needed for screenshot pasting in chat as well as attachments. Currently a screenshot pasted in an active chat appears as a link and can result in an agent sharing sensitive/confidential dat...
-
Michael Mulligan commented,
Hello @.... Additionally, there are use case where an agent may experience a 'lost' chat where the requester unintentionally disconnects (navigating to another of our sites). Agents could previousl...
-
Michael Mulligan commented,
@..., do you have any idea on a timeline for implementation?
-
Michael Mulligan commented,
It is important that agents are presented an audible notification to alert them to incoming transferred chats to give our customers the best possible support experience. Please move this up the roa...