Susan Biehl

1. Community
2. Feedback - Ticketing System (Support)
3. Create custom sections in ticket forms

I would like this for my agents as well, especially when the life of the ticket is broken up into sections. Or to be able to create sections on the ticket for different departments.

• View comment
• Susan Biehl
• Created March 07, 2022 22:43
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

This has been requested for 3 years now. Surely this has to have gained some traction. It is maddening that I have to keep a constant eye on my agent's statuses to make sure they are logged off at ...

• View comment
• Susan Biehl
• Created February 12, 2020 00:56
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

I am in agreement with this. It should put agents offline as soon as the schedule ends for the day. Also, if they close their browser it should change their status to Away or Offline. I don't like ...

• View comment
• Susan Biehl
• Created October 10, 2019 00:39
• 2 votes