Estefani, Christian
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Last activity
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Activity overview
Latest activity by Estefani, Christian-
Estefani, Christian commented,
Hello! I have a few more suggestions on how we can make Zendesk a more brand-focused experience for our agents. Zendesk role should also set a default value for the following in the Agent Workspac...
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Estefani, Christian commented,
Any way we can disable this feature? Our agents have not voiced out yet, but in case they prefer the old one (since it's easier to find the consistent "Zendesk - Agent" tab name among their tens of...
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Estefani, Christian commented,
I'm glad to see my company's not the only one who needs this function! Our Zendesk instance contains a CITD brand and an HR brand, and agents associated with one brand should not have access to the...