Estefani, Christian

1. Community
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

Hello! I have a few more suggestions on how we can make Zendesk a more brand-focused experience for our agents. Zendesk role should also set a default value for the following in the Agent Workspac...

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• Estefani, Christian
• Created November 24, 2022 01:47
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing contextual browser page titles in Support

Any way we can disable this feature? Our agents have not voiced out yet, but in case they prefer the old one (since it's easier to find the consistent "Zendesk - Agent" tab name among their tens of...

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• Estefani, Christian
• Created May 30, 2022 05:30
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

I'm glad to see my company's not the only one who needs this function! Our Zendesk instance contains a CITD brand and an HR brand, and agents associated with one brand should not have access to the...

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• Estefani, Christian
• Created December 19, 2018 02:00
• 5 votes