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Travis Coleman

Joined Apr 15, 2021

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Last activity Jul 03, 2024

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ACTIVITY OVERVIEW

Latest activity by Travis Coleman

Travis Coleman created a post,

Post Feedback - Ticketing system (Support)

On the enterprise plan, I have the ability to create roles with special permissions. Our team is structured in a way that we have multi-tier support with the highest tier needing permission to listen to live calls. The only way I can currently achieve this is by giving users full permission to the channel which isn't something I want to do since it allows them to access the configurations and potentially cause further issues. 

Request: Provide access to Live Calls without requiring full admin permissions for the channels

Posted Jan 31, 2019 · Travis Coleman

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Travis Coleman commented,

Community comment Q&A - AI and automation

To my knowledge, Zendesk doesn't have a way to automate this without using a 3rd party tool. I've tried numerous ways to auto assign using automations and triggers but didn't have any success. I eventually had to create fields within the user profile (a date stamp) and build a custom service that polls the api, pulls the oldest unassigned ticket and assigns to the user who's assignment date stamp is the oldest. 

View comment · Posted Aug 28, 2018 · Travis Coleman

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Travis Coleman commented,

Community comment Feedback - Voice (Talk)

Any updates on this?

View comment · Posted Jan 24, 2018 · Travis Coleman

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