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Étienne Cantin
Joined Oct 16, 2021
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Last activity Feb 21, 2025
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Latest activity by Étienne Cantin
Étienne Cantin commented,
While not as efficient and as a workaround, you can always @mention a user using their slack memberID if you want to send a direct message from a Zendesk side-conversation.
View comment · Posted Sep 14, 2022 · Étienne Cantin
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Étienne Cantin commented,
Hi Jake, yes users include end-users or customers in your Zendesk instance. They can also be agents or admins.
View comment · Posted Jun 22, 2021 · Étienne Cantin
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Étienne Cantin created a post,
We need to have a trigger that fires upon User creation or User update for many workflows. Having this would allow for excellent solutions for customers looking to automate user maintenance and webhooks using HTTP targets for other Databases or 3rd party middlewares.
Posted Jun 15, 2021 · Étienne Cantin
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