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Étienne Cantin's Avatar

Étienne Cantin

Joined Oct 16, 2021

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Last activity Feb 21, 2025

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ACTIVITY OVERVIEW

Latest activity by Étienne Cantin

Étienne Cantin commented,

CommentThird party and social messaging channels

@Stanley

While not as efficient and as a workaround, you can always @mention a user using their slack memberID if you want to send a direct message from a Zendesk side-conversation.

View comment · Posted Sep 14, 2022 · Étienne Cantin

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Étienne Cantin commented,

Community comment Feedback - Ticketing system (Support)

Hi Jake, yes users include end-users or customers in your Zendesk instance. They can also be agents or admins. 

View comment · Posted Jun 22, 2021 · Étienne Cantin

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Étienne Cantin created a post,

Post Feedback - Ticketing system (Support)

We need to have a trigger that fires upon User creation or User update for many workflows. Having this would allow for excellent solutions for customers looking to automate user maintenance and webhooks using HTTP targets for other Databases or 3rd party middlewares.

Posted Jun 15, 2021 · Étienne Cantin

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