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Jules Winckelmann

Joined Apr 15, 2021

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Last activity Feb 02, 2022

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Latest activity by Jules Winckelmann

Jules Winckelmann commented,

Community comment Discussion - Tips and best practices from the community

Justin, is there any address where I can send love right now?
You are amazing, thank you so much.

View comment · Posted Oct 25, 2019 · Jules Winckelmann

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Jules Winckelmann commented,

Community comment Discussion - Tips and best practices from the community

I have updated the Zendesk Template so that requesting problems now grabs all of them rather than just the first 100.

Yay this works Justin ! Thank you so much !

I'm not sure why you're getting undefined, does this happen when you use the default functions?
For custom fields I believe the format is something like "custom_field_123456789"

Well, I'm afraid it's not working either, I've got the same "undefined" values for each row, even though I tried with "custom_field_name" or with "custom_field_id"
I checked the API developer documentation and I could find any related info...

Another question @Justin Does your app allows to extract data to build reportings?
Or is it just about monitoring in Zendesk interface?

Thanks again for your precious help 

Edouard

View comment · Posted Oct 22, 2019 · Jules Winckelmann

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Jules Winckelmann commented,

Community comment Discussion - Tips and best practices from the community

Hello guys.

  • Regarding Authentication, make sure that the browser isn't blocking anything. I had some trouble using brave browser with the shields on.

Indeed the authenticate window couldn't pop out, I had to copy the button link and open it in a new tab.

  • @Edouard - You should be able to get more than 100 rows if you use the requestAll code that I provided in an earlier reply.

I think there is a problem when parsing the results. I end up with the following (see pic below)

I asked one of my colleague to look into it, but he couldn't figure what's wrong.

  • Custom fields can be added as you describe. Just make sure you use the correct syntax as per the Zendesk developer documentation. 

For each of my problem tickets, I need to add a custom field, here the product.
I tried to add this custom fields in the var fields, but without success.

I first tried with the ticket filed name:

And with the ticket filed ID as well:

But I always end with "undefined" values for each of my problem tickets...
Anyone know how shall I proceed?

Thanks again for your help.

Edouard

View comment · Posted Oct 21, 2019 · Jules Winckelmann

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Jules Winckelmann commented,

Community comment Discussion - Tips and best practices from the community

Hello everyone.

First of all, thank you so much for sharing this, this can be a great workaround.

I have three questions though:

- When trying to get the problem data, I end up with 100 rows only.
Can you guys let me know how to squeeze this limitation?

- When trying to Authenticate, nothing happens after clicking the Auth button.
A colleague from the IT tried himself and it worked straight away, but I can't figure why. Do I need to be the main Zendesk administrator to do that, or am I just doing something wrong?

- Additionally, I want to add a custom ticket field to be able to sort the results by products. Do I just need to add the field ID number in the var fields line?

var fields = [ "id", "subject", "status", "incident_count", "created_at", "updated_at", "FIELD ID" ];

Thanks in advance for your help !!!

Edouard

View comment · Posted Oct 15, 2019 · Jules Winckelmann

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Jules Winckelmann commented,

Community comment Discussion - Tips and best practices from the community

Hey Guys.

Is it possible to modify the looking of the webpage where tothe satisfaction survey sends you after clicking on "Good" or "Bad" ?

Thanks 

Edouard

View comment · Posted Jun 02, 2017 · Jules Winckelmann

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