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Jules Winckelmann
Joined Apr 15, 2021
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Last activity Feb 02, 2022
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Latest activity by Jules Winckelmann
Jules Winckelmann commented,
Justin, is there any address where I can send love right now?
You are amazing, thank you so much.
View comment · Posted Oct 25, 2019 · Jules Winckelmann
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Jules Winckelmann commented,
I have updated the Zendesk Template so that requesting problems now grabs all of them rather than just the first 100.
Yay this works Justin ! Thank you so much !
I'm not sure why you're getting undefined, does this happen when you use the default functions?
For custom fields I believe the format is something like "custom_field_123456789"
Well, I'm afraid it's not working either, I've got the same "undefined" values for each row, even though I tried with "custom_field_name" or with "custom_field_id"
I checked the API developer documentation and I could find any related info...
Another question @Justin Does your app allows to extract data to build reportings?
Or is it just about monitoring in Zendesk interface?
Thanks again for your precious help
Edouard
View comment · Posted Oct 22, 2019 · Jules Winckelmann
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Jules Winckelmann commented,
Hello guys.
- Regarding Authentication, make sure that the browser isn't blocking anything. I had some trouble using brave browser with the shields on.
Indeed the authenticate window couldn't pop out, I had to copy the button link and open it in a new tab.
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@Edouard - You should be able to get more than 100 rows if you use the requestAll code that I provided in an earlier reply.
I think there is a problem when parsing the results. I end up with the following (see pic below)
I asked one of my colleague to look into it, but he couldn't figure what's wrong.
- Custom fields can be added as you describe. Just make sure you use the correct syntax as per the Zendesk developer documentation.
For each of my problem tickets, I need to add a custom field, here the product.
I tried to add this custom fields in the var fields, but without success.
I first tried with the ticket filed name:
And with the ticket filed ID as well:
But I always end with "undefined" values for each of my problem tickets...
Anyone know how shall I proceed?
Thanks again for your help.
Edouard
View comment · Posted Oct 21, 2019 · Jules Winckelmann
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Jules Winckelmann commented,
Hello everyone.
First of all, thank you so much for sharing this, this can be a great workaround.
I have three questions though:
- When trying to get the problem data, I end up with 100 rows only.
Can you guys let me know how to squeeze this limitation?
- When trying to Authenticate, nothing happens after clicking the Auth button.
A colleague from the IT tried himself and it worked straight away, but I can't figure why. Do I need to be the main Zendesk administrator to do that, or am I just doing something wrong?
- Additionally, I want to add a custom ticket field to be able to sort the results by products. Do I just need to add the field ID number in the var fields line?
var fields = [ "id", "subject", "status", "incident_count", "created_at", "updated_at", "FIELD ID" ];
Thanks in advance for your help !!!
Edouard
View comment · Posted Oct 15, 2019 · Jules Winckelmann
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Jules Winckelmann commented,
Hey Guys.
Is it possible to modify the looking of the webpage where tothe satisfaction survey sends you after clicking on "Good" or "Bad" ?
Thanks
Edouard
View comment · Posted Jun 02, 2017 · Jules Winckelmann
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