Ulises Soto

Total activity

102
Last activity

February 04, 2023 02:40
Member since

April 16, 2021 21:47
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0 users
Followed by

1 user
Votes

44
Subscriptions

45

Activity overview

Latest activity by Ulises Soto

Ulises Soto commented, February 01, 2023 17:42
Any update on adding the organization and forms filter?
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- Ulises Soto
- Created February 01, 2023 17:42
- 0 votes
Ulises Soto commented, January 18, 2023 20:52
I don't see this option yet under Omnichannel Routing, is this something that hasn't been rolled out for everyone?
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- Ulises Soto
- Created January 18, 2023 20:52
- 1 vote
Ulises Soto commented, December 22, 2022 17:27
+1 We have several brands where customers submit requests. It would be great if they can see all their requests from different brands on one page without having to go to a new URL. Or at least enab...
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- Ulises Soto
- Created December 22, 2022 17:27
- 0 votes
Ulises Soto commented, November 29, 2022 00:08
Hi, I am trying to obtain only the last timestamp of when the ticket was updated with a public comment by the end-user and from the agent. I am running into the following 2 issues: I am getting ...
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- Ulises Soto
- Created November 29, 2022 00:08
- 0 votes
Ulises Soto commented, November 09, 2022 18:33
Hi, I am looking to hide certain custom ticket field dropdown options and some ticket fields based on the form selected, how could I do that?
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- Ulises Soto
- Created November 09, 2022 18:33
- 0 votes
Ulises Soto commented, October 13, 2022 20:37
Is there any way to obtain article views through an API? I am not able to locate anything in the API Reference guide.
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- Ulises Soto
- Created October 13, 2022 20:37
- 0 votes
Ulises Soto commented, September 02, 2022 23:57
Adding to Bridie Easton (from Roubler)'s comment, are we able to add custom fields such as the one on the screenshot where it says "What is your camera model?" ? https://support.zendesk.com/hc/en-...
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- Ulises Soto
- Created September 02, 2022 23:57
- 0 votes
Ulises Soto commented, June 08, 2022 15:09
Thanks @..., The issue here is this process needs to be automated from the moment the custom field is present. Unfortunately, the agent must change the type to task and select the due date since t...
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- Ulises Soto
- Created June 08, 2022 15:09
- 0 votes
Ulises Soto commented, June 06, 2022 21:38
Hi, I'm trying to send 2 reminders (3 and 7 days later) to the requester no matter if there are any updates from either end. I was able to make it work using the time after a ticket was created, t...
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- Ulises Soto
- Created June 06, 2022 21:38
- 0 votes
Ulises Soto commented, June 06, 2022 21:32
Hi, I'm trying to send 2 reminders (3 and 7 days later) to the requester no matter if there are any updates from either end. I was able to make it work using the time after a ticket was created, t...
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- Ulises Soto
- Created June 06, 2022 21:32
- 0 votes