Ulises Soto
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Total activity281
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Last activity
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Member since
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Activity overview
Latest activity by Ulises Soto-
Ulises Soto commented,
+1 A form-level option should be available rather than a ticket field within a form. As a workaround (kind of annoying), I was able to accomplish and make the "Priority" field mandatory when updat...
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Ulises Soto commented,
Toby Sterrett any update on this?
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Ulises Soto commented,
Hello, is there a way I can add the Ticket Id to a custom ticket field after some letters? Example: Customer ticket field = record(Ticket ID)
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Ulises Soto commented,
Hello, how can I add the Ticket ID to a custom ticket field?
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Ulises Soto commented,
Eugene Orman the update country attribute is not working.
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Ulises Soto created a post,
Restrict forms to end-users and/or organizations
Unfortunately, we have multiple forms that don't apply to all customers and we would like to restrict certain forms to specific organizations. I have seen articles with steps to accomplish this but...
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Ulises Soto commented,
Nicole Saunders any update on this? It is obvious this is something a lot of people are requesting for the last couple of years and with the absurd Zendesk license price increase (especially for En...
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Ulises Soto commented,
Hi Eugene Orman, I am experiencing issues just like Larry. I am not able to see an "Updates required" section, but a lot of my reports are not working and give me error messages.
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Ulises Soto commented,
Now that the Bulk Delete app is being discontinued because it is now available natively, there should be a search box option to type keywords. Especially when there are several pages of suspended t...
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Ulises Soto commented,
I agree with Holly, When the ticket is opened, we should show the comments ordered by the last comment, not by the first. This will be easier for the customer to interact with the ticket because th...