Ulises Soto
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Total activity304
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Last activity
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Activity overview
Latest activity by Ulises Soto-
Ulises Soto commented,
Is there a way I can see the tickets where a caller pressed 1 to be sent to voicemail?
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Ulises Soto commented,
Hi Anton de Young, If I restrict the account to only added users and I check the option to "Also send a welcome email when a new user is created by an agent or administrator", what would happen to...
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Ulises Soto commented,
Thanks Audrey Ann Cipriano. Unfortunately, when a new user is created it automatically sets the default account language for the user and sends the welcome email in that language. It would be great...
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Ulises Soto commented,
Hi Claire Miller, Thanks for this great article. Is there any way I can use this to create a webhook to set a custom tag in the actual ticket? Currently, all incoming calls abandoned before reachi...
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Ulises Soto commented,
Can I use Dynamic Content for the User email welcome text? Update: It would be great if we could add a language selector when creating a user, this way the dynamic content will kick in for the dyna...
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Ulises Soto commented,
Hi Eugene Orman, I followed the steps to show the last agent update, and just like Colin Hutzan, I ran into an issue where there were a lot of Null or blank values. I checked some of those tickets...
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Ulises Soto commented,
+1 A form-level option should be available rather than a ticket field within a form. As a workaround (kind of annoying), I was able to accomplish and make the "Priority" field mandatory when updat...
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Ulises Soto commented,
Toby Sterrett any update on this?
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Ulises Soto commented,
Hello, is there a way I can add the Ticket Id to a custom ticket field after some letters? Example: Customer ticket field = record(Ticket ID)
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Ulises Soto commented,
Hello, how can I add the Ticket ID to a custom ticket field?