Ulises Soto, BringIT Support
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Total activity43
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes13
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Activity overview
Latest activity by Ulises Soto, BringIT Support-
Ulises Soto, BringIT Support commented,
Thanks Dave Dyson, The issue here is this process needs to be automated from the moment the custom field is present. Unfortunately, the agent must change the type to task and select the due date s...
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Ulises Soto, BringIT Support commented,
Hi, I'm trying to send 2 reminders (3 and 7 days later) to the requester no matter if there are any updates from either end. I was able to make it work using the time after a ticket was created, t...
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Ulises Soto, BringIT Support commented,
Hi, I'm trying to send 2 reminders (3 and 7 days later) to the requester no matter if there are any updates from either end. I was able to make it work using the time after a ticket was created, t...
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Ulises Soto, BringIT Support commented,
Hello, The article mentions we can use a trigger or automation to send notifications to followers: I don't see that option in either the trigger or automation: In this article, Customizing defau...
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Ulises Soto, BringIT Support created a post,
Feature Request: Be able to pull reports with the number registered in the User Profile tab under contact information
It would be helpful to be able to pull a report using the Support dataset to include the contact information registered in the user profile tab, as well as the Facebook and Twitter fields.
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Ulises Soto, BringIT Support commented,
Hello, How can I obtain a report with the number registered under the User profile? I am unable to locate this option in the Support dataset.