Ulises Soto
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Total activity65
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes18
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Activity overview
Latest activity by Ulises Soto-
Ulises Soto commented,
Hi, I am trying to obtain only the last timestamp of when the ticket was updated with a public comment by the end-user and from the agent. I am running into the following 2 issues: I am getting ...
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Ulises Soto commented,
Hi, I am looking to hide certain custom ticket field dropdown options and some ticket fields based on the form selected, how could I do that?
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Ulises Soto commented,
Is there any way to obtain article views through an API? I am not able to locate anything in the API Reference guide.
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Ulises Soto commented,
Adding to Bridie Easton (from Roubler)'s comment, are we able to add custom fields such as the one on the screenshot where it says "What is your camera model?" ? https://support.zendesk.com/hc/en-...
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Ulises Soto commented,
Thanks @..., The issue here is this process needs to be automated from the moment the custom field is present. Unfortunately, the agent must change the type to task and select the due date since t...
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Ulises Soto commented,
Hi, I'm trying to send 2 reminders (3 and 7 days later) to the requester no matter if there are any updates from either end. I was able to make it work using the time after a ticket was created, t...
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Ulises Soto commented,
Hi, I'm trying to send 2 reminders (3 and 7 days later) to the requester no matter if there are any updates from either end. I was able to make it work using the time after a ticket was created, t...
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Ulises Soto commented,
Hello, The article mentions we can use a trigger or automation to send notifications to followers: I don't see that option in either the trigger or automation: In this article, Customizing defau...
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Ulises Soto created a post,
Feature Request: Be able to pull reports with the number registered in the User Profile tab under contact information
It would be helpful to be able to pull a report using the Support dataset to include the contact information registered in the user profile tab, as well as the Facebook and Twitter fields.
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Ulises Soto commented,
Hello, How can I obtain a report with the number registered under the User profile? I am unable to locate this option in the Support dataset.