Ulises Soto
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Total activity89
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Last activity
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Recent activity by Ulises Soto-
I don't see this option yet under Omnichannel Routing, is this something that hasn't been rolled out for everyone?
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+1 We have several brands where customers submit requests. It would be great if they can see all their requests from different brands on one page without having to go to a new URL. Or at least enab...
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Hi, I am trying to obtain only the last timestamp of when the ticket was updated with a public comment by the end-user and from the agent. I am running into the following 2 issues: I am getting ...
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Hi, I am looking to hide certain custom ticket field dropdown options and some ticket fields based on the form selected, how could I do that?
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Is there any way to obtain article views through an API? I am not able to locate anything in the API Reference guide.
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Adding to Bridie Easton (from Roubler)'s comment, are we able to add custom fields such as the one on the screenshot where it says "What is your camera model?" ? https://support.zendesk.com/hc/en-...
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Thanks @..., The issue here is this process needs to be automated from the moment the custom field is present. Unfortunately, the agent must change the type to task and select the due date since t...
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Hi, I'm trying to send 2 reminders (3 and 7 days later) to the requester no matter if there are any updates from either end. I was able to make it work using the time after a ticket was created, t...
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Hi, I'm trying to send 2 reminders (3 and 7 days later) to the requester no matter if there are any updates from either end. I was able to make it work using the time after a ticket was created, t...
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Hello, The article mentions we can use a trigger or automation to send notifications to followers: I don't see that option in either the trigger or automation: In this article, Customizing defau...