TINA YATES
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Recent activity by TINA YATES-
Is there a way to report on Problem tickets that are still open, it seems that when I report on ticket status it is based on the Incidents and not the Problem.
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I'm looking for a what to report on the attribute of "Linked problem" ; when will it be added into Explore? What is the point of the attribute if you can't report on it, you are forcing us to creat...
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when will the attribute of "Linked problem" be added into Explore? What is the point of the attribute if you can't report on it you are forcing us to create a custom attribute for something that al...
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when will the attribute of "Linked problem" be added into Explore? What is the point of the attribute if you can't report on it you are forcing us to create a custom attribute for something that a...
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Thanks Marco Malbas, can you please direct to me the article that would relate to "the duration of time for each assignee", I'm not having success in finding it.
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All good information in this article. I'm wondering is there a way to find time between a second or third assignment to resolution? thanks
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even though I have enable Drill in some of my reports which had drill through are not showing the drill-in option, super frustrating! OR the results are blank when clearly they shouldn't be
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Hi LaReine Pia, you will see it stacked if you click on the attribute title of Type of Check, the above shows you are only looking at Manual Check. You may want to scroll through the above comment...
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Hi, I have been using this for months now and all of a sudden it is no longer working? Has something changed?
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Yes! There is no easy high level location for higher ups to take a quick look at. My immediate manager wanted to show non support managers how easy it was and it no longer is :(